Customer information
Kay'sHaven is a Ghanaian mothercare and family shop offering products for children and teens, from baby essentials to school supplies.
About Kay'sHaven
We bring baby, children’s and teen essentials together in one place. Our stores are in Dzorwulu and Achimota, Ghana.
Frequently asked questions
How do I arrange transport?
Transport arrangements are made separately through Uber or Yango. Please contact the store to coordinate collection.
How do I pay?
Online checkout is handled by Paystack and supports the payment channels available for your transaction, including card and mobile money. Kay'sHaven does not receive or store your card details.
Do clothing items have size options?
Where a product has sizes, choose an available size on that product’s detail page before adding it to your cart.
How do I contact the shop?
Use WhatsApp 059 523 7037, call 054 098 7398, or email [email protected].
Customer feedback
We welcome feedback about your shopping experience. Please send your comments through WhatsApp or email. We publish no customer quote or rating without permission.
Terms of sale
Product availability, price and displayed options are confirmed when your order is submitted. Checkout totals cover the listed products; transport is arranged separately. An order is accepted for processing after Paystack confirms payment. If an item is unavailable or an order cannot be fulfilled, we will contact you to arrange a refund or another option.
Please enter accurate contact details and keep your order reference. Product photos are illustrative; colour may vary slightly by screen.
Refunds and cancellations
Contact us as soon as possible with your order number if you need to cancel or change an order. We can cancel an order before it has been prepared or dispatched. Once dispatched, contact us to discuss a return; returned goods must be unused and in their original condition unless faulty or incorrect.
For an approved refund, Kay'sHaven will initiate the refund through the original payment method where supported. Processing time depends on the payment provider and customer's bank or mobile-money provider. Contact us promptly if your order arrives damaged, incorrect or incomplete so we can resolve it.
Contact: [email protected] or WhatsApp 059 523 7037.
Transport and collection
Transport arrangements are made separately through Uber or Yango. Please contact the store to coordinate collection.
Store locations: Dzorwulu and Achimota. Contact 059 523 7037 or [email protected] to arrange collection.